A team needs an automated incident workflow: page on-call engineers with escalation, open a chat channel, and run a runbook when a critical alarm fires. Which service?
Show answer and explanation
Answer: A
Systems Manager Incident Manager is purpose-built for incident response: response plans define contacts and escalation rules, engagements page the on-call engineers, chat channels are created automatically for collaboration, and a runbook (an SSM automation document) runs as part of the plan when the alarm triggers the incident.
Why the other options are wrong
- B. OpsCenter aggregates operational items and can run SSM automations against them, but it has no paging, escalation chains, or automatic chat-channel workflows.
- C. SNS sends a notification (email here) to a static list; there is no escalation, no chat channel, and no runbook execution.
- D. Trusted Advisor produces advisory checks; it takes no part in incident workflows.